Friday, April 14, 2017

United I stand

I travel a decent bit for work. I'm no road warrior, but I'll travel at least 6 times this year, probably 8. And I have at least 1 personal trip on the books. 2 of those trips I'll be flying American because they get me to South America the easiest (One World is better because of LATAM airlines). The rest of those trips will be United. There are several reasons why I've always flown United, am still flying United, and will continue to fly United.

  • I live 20 minutes from Newark-Liberty, their east coast hub, and I don't want to go over an hour to JFK to stand on principle.
  • They are the cheapest also because of the hub and I'm not in the business of costing myself money in some kind of solidarity. I have a home and a family and I'm philanthropic where I can be, but paying more for the same makes no sense to me.
  • I've been flying United since I was a child (well, it was Continental) and I've never seen anything that remotely resembles the event early this week. Over 400,000 flights worldwide each day. United is one of the big players. Safe to assume there are a solid 20,000 flights by United each day. That's about 219,000,000 flights since I became aware of airlines and this is ONE such incident. Odds are in my favor
  • United didn't do anything wrong other than ask this guy to leave. The dragging and all that - done by Chicago PD's airport security, NOT United. 
  • I don't see a problem with United asking him to get off. It's an inconvenience and maybe there was another way, but this is how it played out. It sucks. You get off and deal with it later. Flailing your arms and screaming like a banshee doesn't solve anything.
  • Even if United shouldn't have gotten themselves backed into a corner, they did. It was a mistake. They'd have left him there if they could. They have no vendetta against customers or doctors or Asians (as some news outlets have opined). Shit happens and life moves on.
  • The best reason of all... all the angry morons out there will stop flying United and will bring their "at least we won't get our asses kicked on this Delta flight" snark to other airlines, leaving me in peace.
Or in 6 days, we'll all be fired up about some other inane thing, waxing intellectual like we're experts who were present for the event and setting the world on fire over it for 6 more days until... oh look, a squirrel.

Wednesday, February 08, 2017

A memory that lives on in others

I had a moment today that I wanted to share. It was a moment that is so contrary to who I am, yet fit so perfectly at the same time. As a bearded, software guy in NYC, 4 years removed from camouflage I start to forget more and more about the military. I forget details about the things I did, base names, years things happened, hierarchy and more. I forget the details of the tenets of being Staff Sergeant Viglione, a non-commissioned officer in the United States Air Force, something that shaped my entire being and was the core of how I made every decision for so many years. It's a memory like college or high school or any other bygone era of my life.

When I was still active duty, I lived and breathed Air Force life and culture. I was very "blue," as is said to someone who tries to embody the Air Force's core values. In my final assignment, I took the position of Technical Training Instructor. I went back to the Air Force training program I graduated from so many years prior to teach it to young enlistees looking to learn their AF trade upon successful completion of Basic Military Training.

For 4 years I instructed scores of students week in and week out. I instructed them on foundational and complex technical concepts like network security, network management, IP addressing, routing, switching, and multiplexing. That was my job. I never liked the title.

Beyond the instruction, I taught my students. I taught them how to be an Airman in the US Air Force. I taught them about the promotion system and assignment system. I taught them how to live the core values. I taught them how to get the most out of their Air Force experience. I was 30 years old when I took that assignment - an assignment I asked for by choice and was recommended to by my AF mentor, a Chief Master Sergeant from whom I learned almost all I knew about leading people and doing right by the Air Force. Most of these students were in their early 20s or younger.

They asked me about life and I taught them that as well. How to buy cars. Should I get a college degree? How do I deal with being far from family? I even got asked by a student if he should get married.

See... I knew I wasn't staying in the Air Force by that point. I knew I loved service but also needed to be home with my family. So I poured all of me into these students so I could replicate my knowledge and the best parts of me in the future of Air Force communicators (I never let them see the bad parts of me).

And so I came home as an entrepreneur and now in my role at Olapic. The Air Force is something I just used to do. SSgt Viglione is anecdotal, at best. Some students are Facebook friends. SSgt Viglione gave way to Vig. Vig gave way to Jason.

I tell you all that to tell you this story.

This morning I was at my desk fighting my email inbox as per usual. Someone handed me mail. Mail? For me? At work? Unusual. Shaped like a greeting card? This must be a prank. I'm going to open this and magically 6 pounds of glitter will erupt and ruin my day. Surely.  Return address of Minnesota... in this context doesn't ring a bell.

I opened it to find this


On the left hand side was a handwritten, personal message. An old student of mine was reflecting on things as her Air Force enlistment anniversary approaches. She wanted to reach out to me via Facebook. It was during a Facebook hiatus I had taken to avoid the angry political discourse. Rather than surrendering, she looked up my work address and mailed the card to my office. 

She thanked me for being her instructor and, after that, being her friend. While she's thanking me in her message, as I'm reading it I'm mentally thanking her. Thanking her for taking the time and being resourceful to send it. For validating all the time and energy I gave to my students. 

And for reminding me that SSgt Viglione isn't a person that is no longer. SSgt Viglione is a mindest, a persona, an approach to decision making - and he lives on long after I hung up my uniform the last time.